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StellerVista West Online & Mobile Banking Changes

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This information is relevant only for members banking in:
Castlegar, Slocan Park, West Boundary

New Website

Starting on October 16th, all members will be directed to the new StellerVista website for their online banking needs (www.StellerVista.com). Information, updates, reports and online banking will all be found here.

- Download our online banking and mobile app walk through document here >
- www.StellerVista.com

New Mobile App

The new StellerVista Mobile app will be available for use by all members, starting October 16th. This app can be downloaded anytime, from any app store, but will not function for West members until October 16th.

- Download for Apple
- Download for Android

Online Banking Changes

All StellerVista members will now access online banking at www.StellerVista.com

Members will be getting new member numbers: 

A notable change will be that all west members will now only have one member number. This one number will provide you access to your full banking relationship with StellerVista credit union – all your accounts, loans, and deposits in one place. Both online and in-branch, this is the new number you will use.

If you do not have your member number, you can contact us by phone 24/7 to get it: 1.877.251.5230.

Members will also be getting a new password:

All passwords now require a combination of capital letters, lowercase letters, numbers and symbols, and must be between 9 and 30 characters long.

The accepted symbols include: @ # $ - !

NEW - Two-Factor Verification:

Members will now be using the two-step verification method, which adds a much-needed layer of security to online banking. Upon successful login, with their new member number and password, members will be prompted to provide either an email or phone number as a second layer of verification. A temporary code will be sent to the channel of their choice when they attempt to login, which they will need to complete the process. This is common and required practice in banking, and members that need extra assistance will need to phone us or visit a branch.

NEW - MemberDirect Alerts:

Members will now have the option to use MemberDirect Alerts.  These Alerts, which can be activated through online banking , will alert you via text or email of activity happening in your bank account. These alerts can be customized based on the information you are most interested in tracking.  

NEW - Account Plus® Features:

AccountPlus® is an online tool that consolidates your access to Qtrade® Investor and Collabria®’s MyCardInfo into your online banking, allowing you to view multiple things all in one place.

 

Frequently Asked Questions

To keep things as convenient as we can, we have worked to ensure the following things will not change through this process.

  • Pre-authorized transfers, deposits and withdrawals. Any recurring payment or deposit you have setup current, will carry over to your new account.
  • Bill Payee Information. The accounts you have setup in your online banking will be brought over, and will function the same way.
  • Debit Card and PIN. You will be able to use your existing debit card and PIN as you have it today.
  • Cheques. You will be able to use your existing cheques.

In merging our two credit unions, we need to align our technology systems in every location. While there are few areas in which this needs to happen, the most significant (and most critical to member service) involves our banking systems. These systems house all of the important information about accounts, deposits, loans, interest, and more. Merging these two systems is a very precise process, and requires us to be offline for a short period. 

 

The successful completion of this process will align us a single credit union, capable of serving any member from any location.

If you were a personal member of both East Kootenay Community and Heritage Credit Union, your memberships will be combined into one, and your EKC member number will be what you keep moving forward.

 

If you have business memberships in both, those will not be combined. Instead, any business account you had with Heritage Credit Union will be transferred into a new business account with StellerVista.

Members and businesses will receive their new member number by mail, prior to October 16th. This piece of mail will be important to keep as it includes your member number and the process, unique to you, that will be involved in logging on to online banking.

 

If you do not receive your member number by mail, or if you misplace it, you can visit or contact your branch for assistance.

Our communication of all changes will be plentiful, including direct mail, online content, direct email, statements, online banking and in-branch. If you wish to get more direct updates, please ensure your email on file with us is correct – you can do this by phone, in-person, or by emailing us at HCU@Heritagecu.ca.

QUESTIONS?

Feel free to reach out to us by phone, email, in-person, or on the form below. We will do our best to address your question as soon as possible.

Phone:
Tues to Thur: 9:30am to 5:00pm
Friday: 9:30 to 5:00pm
Saturday: 9:00am to 2:00pm

Castlegar: (250) 365-7232
Slocan Park: (250) 226-7212
West Boundary: (250) 445-9900

Email:
info@StellerVista.com

 
 

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