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We are excited to announce that our new online banking and mobile app platforms are now live! Everything has gone as expected and we hope you are as thrilled as we are with the transition to our new system, which offers a superior user interface and the flexibility to incorporate innovative features and tools.
Here's what you need to know:
If you encounter any issues or need assistance, our support team is available 24/7 at 1.877.251.5230.
Thank you for your continued trust in us. We are delighted with the new system and look forward to enhancing your banking experience even further.
The classic mobile app will remain accessible for a brief period as we transition to our new, refreshed app. During this transition phase, those wishing to use the classic version can do so. However, we strongly encourage you to upgrade to the refreshed mobile app at your earliest convenience as the old app will be decomissioned by May 1.
This update will seamlessly transition you to the new version. If you have automatic updates enabled on your device, this transition will occur automatically, ensuring you have immediate access to the latest and most secure version of our app. We plan to decommission the old app shortly, so upgrading soon is essential for uninterrupted service. There's no need to delete the current app and re-download; a simple update is all that's required to move to the refreshed app.
No, there are no security risks associated with this update. As always, we prioritize the safety and security of our members' information and accounts — but good for your for asking, it shows you're proactive about your online security. As always, when online banking remeber these key items:
Keep Your Login Information Confidential: Never share your username, password, or any other login credentials with anyone.
Never Use a Public Computer: Only check your banking on secured devices and secured networks. No on public devices or public Wi-Fi networks.
Use Strong Passwords: Even with the character requirements imposed on your password... you need to make an effort to keep it challenging.
Monitor Your Accounts Regularly: Setting up MemberDirect Alerts can be a huge help in keeping real-time track of your accounts.
Logout When You're Done: Even at home, be in the habit of logging out when you are done.
If you are interested in more info about staying safe online - CLICK HERE >
1. Member Feedback: We've listened closely to what our members have to say. The feedback we've received highlighted a desire for more intuitive navigation, enhanced features, and a more modern interface. Our members' insights are invaluable, and this change is a direct response to the feedback we've been hearing.
2. Keeping Up with the Times: The world of technology moves fast, and staying ahead means continuously evolving. To ensure our members have access to the latest and most secure banking technologies, we're embracing these changes. This not only helps us keep pace with the industry but also safeguards your banking experience against emerging security threats.
3. Future Improvments: Our goal has always been to provide an exceptional service that stands out. By updating our platforms, we're not just making incremental improvements; we're leaping forward to ensure our services are the absolute best they can be. The backend of this new platform allows us to more easily improve in the near future, and to add even more features.
In summary, this change is about you — our valued members. It's about ensuring that your banking experience is as seamless, secure, and satisfying as possible. We're excited for you to experience the enhancements and are confident that you'll appreciate the new look, feel, and capabilities of our updated platforms.
In the rapidly evolving financial landscape, digital security is not just a feature; it's a necessity. While our banking systems and tools are fortified with world-class security measures to protect your transactions and personal information, the reality is that the most instances of fraud stem from the individual. Obviously, no one does this intentionally, and in most cases, people are actively coerced or tricked into doing this. Keeping your private information private is crucial, and we've built a resource that can help you do just that.
Learn More About Staying Safe Online >
Set up customized alerts for added security. Our tailored alert feature will send you notifications about activity on your accounts or in online banking, in real-time. These can include:
Alert Account Nicknames
Members are required to give their accounts short nicknames, which are used to identify their accounts in alert messages. The use of nicknames prevents the transmission of information that can be used to identify individuals or accounts.