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​Contact our Member Solutions Team for any of your Banking or Service Needs.

Monday to Friday, 10am to 6 pm(MST) - 9am to 5pm(PST). 

​Email us

​For any inquiries or to provide feedback on your experience, send us an email.

​Book an appointment

​Need advice or want to learn more about how we can help? Book a chat! 

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Lost or stolen card

Get in touch as soon as possible to ensure your accounts are protected.

MEMBERCARD®: CALL YOUR BRANCH OR TECHNICAL SUPPORT

CREDIT CARD: TOLL FREE 24/7 1.855.341.4643

After hours technical assistance

Get help with a lost or stolen MemberCard, ATM and online banking issues. 

CALL: 1.877.251.5230 (in North America - 24/7) 

EMAIL: TECHNICAL SUPPORT


Compliments, Complaints, Questions or Suggestions - We want to hear it!


 

​Branch locations​

Please note that our Insurance and Wealth Management offices operate different hours than our branches. Scroll down for more information on those offices and their current hours.

Commercial Banking

Hours:
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm

Transit Number: 22310

Phone: 1.866.960.6666
Fax:
250.426.0879

Mailing Address:

920 Baker Street
Cranbrook, BC
V1C 1A5

Cranbrook Branch 

Branch Hours:
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm

Transit Number: 22310

Phone: 1.866.960.6666
Fax:
250.426.7370

Mailing Address:

920 Baker Street
Cranbrook, BC
V1C 1A5

Castlegar Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19010

Phone: 1.866.960.6666
Fax:
250.365.2913

Mailing Address:

Unit #100-630-17th Street
Castlegar, BC
V1N 4G7

Elkford Branch 

Branch Hours:
Tue - Thu: 10:00am to 3:00pm
Fri: 10:00am to 4:00pm

Transit Number: 22320

Phone: 1.866.960.6666
Fax:
250.865.7537

Mailing Address:

814 Michel Road
PO Box 189
Elkford, BC
V0B 1H0

​Fernie Branch 

Branch Hours:
Tue–Thu: 10:00 am to 4:00 pm
Fri: 10:00 am to 5:30 pm
Sat: 10:00 am to 2:00 pm

Transit Number: 22330

Phone: 1.866.960.6666
Fax:
250.423.9223

Mailing Address:

1601 9th Avenue
PO Box 1440
Fernie BC V0B 1M0

Sparwood Branch 

Branch Hours:
Mon – Fri: 10:00 am to 4:00 pm

Transit Number: 22340

Phone: 1.866.960.6666
Fax:
250.425.0047

Mailing Address:

124 Aspen Drive - PO Box 1030
Sparwood, BC
V0B 2G0

West Boundary Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19030

Phone: 1.866.960.6666
Fax:
250.445.9902

Mailing Address:

256 S Copper
PO Box 76
Greenwood, BC
V0H 1J0

Slocan Valley Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19020

Phone: 1.866.960.6666
Fax:
250.226.7351

Mailing Address:

3014 Hwy 6
PO Box 39
Slocan Park, BC
V0G 2E0
 


​Our Partners​

StellerVista MoneyWorks

Our local experts will get you the financial planning advice you need, anywhere in the East Kootenays, or BC in general.

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​Kootenay Insurance Services

​Their local experts will help you put together a personalized insurance plan to protect what matters. 

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Growth Financial

Our local experts in the West Kootenay and Boundary regions can get you the advice you deserve!
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HG Insurance

Any of your insurance needs met, anywhere in the West Kootenay and Boundary regions. 
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​Get in touch

​Have a comment or question? We'd love to hear from you. If you would like a response, we'll get back to you as soon as we can.