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We want to hear what you have to say. If you have any questions, feedback or concerns, please feel free to get in touch. Our team will be happy to help.

 

Call us

​Contact our Member Solutions Centre (MSC) for support with any financial need Monday – Friday 10 am – 6 pm.

​Email us

​For any inquiries or to provide feedback on your experience, send us an email.

​Book an appointment

​Need advice or want to learn more about how we can help? Book a chat! 

 

​Branch locations​

​Cranbrook Branch 

920 Baker Street
Cranbrook 
BC V1C 1A5

​Transit Number:

22310

Director, Retail Sales and Services: 

Harminder Atti

Assistant Manager: 

Sharon Cameron
scameron@ekccu.com

Contact:

Phone – 250.426.6666
Fax – 250.426.7370
Toll Free –  1.866.960.6666 

Branch Hours: 

Tue-Thu – 9:30am to 4:30pm
Fri – 9:30am to 5:00pm
Sat – 9:30am to 3:00pm


​Commercial – Cranbook & Elk Valley 

920 Baker Street
Cranbrook 
BC V1C 1A5

​Commercial Services Contact:

Tomoe Surtees
tsurtees@ekccu.com

Contact:

Phone – 250.417.4521
Fax – 250.426.0879
Toll Free – 1.866.960.6666 

Hours: 

Mon – 9:00am to 2:30pm (no teller service and by appointment)
Tue-Thu – 9:30am to 4:00pm
Fri – 9:30am to 5:00pm 


​Elkford Branch

814 Michel Road,
PO Box 189,
Elkford BC V0B 1H0

​Transit Number: 

22320 

Director, Retail Sales and Services: 

Harminder Atti

Assistant Manager: 

Shawna Klein 
sklein@ekccu.com 

Contact:

Phone – 250.865.4661
Fax – 250.865.7537

Branch Hours: 

Mon – Closed (services provide by Member Solutions Centre: msc@ekccu.com, toll-free 1.866.960.6666)
Tue-Thu – 10:00am to 3:00pm 
Fri – 10:00am to 4:00pm 


​Fernie Branch 

1601 9th Avenue
PO Box 1440
Fernie BC V0B 1M0

​Transit Number:

22330

Director, Retail Sales and Services: 

Harminder Atti

Contact:

Phone – 250.423.9222
Fax – 250.423.9223

Branch Hours:

Tue–Thu 10:00 am – 4:00 pm
Fri 10:00 am – 5:30 pm
Sat – 10:00 am - 2:00 pm


​Sparwood Branch 

124 Aspen Drive
PO Box 1030
Sparwood, BC  V0B 2G0

​Transit Number:

22340

Director, Retail Sales and Services:

Harminder Atti

Member Service Supervisor:

Adrianna Head
ahead@ekccu.com

Contact:

Phone – 250.910.9222
Fax – 250.425.0047

Branch Hours:

Mon–Thu – 9:30am to 4:30pm
Fri – 9:30am to 5:00pm


​Need help in an emergency? ​

​Lost or stolen card

​Get in touch as soon as possible to ensure your accounts are protected.

​MEMBERCARD®: CALL YOUR BRANCH OR TECHNICAL SUPPORT

CREDIT CARD: TOLL FREE 24/7 1.855.341.4643

​After hours technical assistance

​Get help with a lost or stolen MemberCard, ATM and online banking issues. 

CALL: 1.877.251.5230 (in North America) 

EMAIL: TECHNICAL SUPPORT

 


​Partners​

StellerVista MoneyWorks

​Their experienced financial advisors are here to help you meet your life goals.

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​Kootenay Insurance Services

​Their local experts will help you put together a personalized insurance plan to protect what matters. 

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​Get in touch

​Have a comment or question? We'd love to hear from you. If you would like a response, we'll get back to you as soon as we can.