Transit Number: 22310
Phone:
1.866.960.6666
Fax:
250.426.0879
Mailing Address:
920 Baker Street
Cranbrook, BC
V1C 1A5
Call us
Contact our Member Solutions Team for any of your Banking or Service Needs.
Monday to Saturday, 9am to 6pm(MST) - 8am to 5pm(PST).
Email us
For any inquiries or to provide feedback on your experience, send us an email.
Book an appointment
Need advice or want to learn more about how we can help? Book a chat!
Lost or stolen card
Get in touch as soon as possible to ensure your accounts are protected.
MEMBERCARD®: CALL YOUR BRANCH OR TECHNICAL SUPPORT
CREDIT CARD: TOLL FREE 24/7 1.855.341.4643
After hours technical assistance
Get help with a lost or stolen MemberCard, ATM and online banking issues.
CALL: 1.877.251.5230 (in North America - 24/7)
Branch locations
Notice of change to hours for Slocan Valley, Castlegar, and West Boundary
Our new branch hours take effect Wednesday, November 12, 2025. Please note we will be closed Tuesday, November 11, 2025 (Remembrance Day).
New Branch Hours
- Tuesday – Thursday: 9:30 am – 4:30 pm
- Friday: 9:30 am – 5:00 pm
- Saturday: 9:00 am – 2:30 pm
These hours apply to our Slocan Valley, Castlegar, and West Boundary branches. Online banking, our mobile app, and ding free® ATMs remain available 24/7.
Please note that our Insurance and Wealth Management offices operate different hours than our branches. Scroll down for more information on those offices and their current hours.
Our Partners
StellerVista MoneyWorks
Our local experts will get you the financial planning advice you need, anywhere in the East Kootenays, or BC in general.
Select Image
Kootenay Insurance Services
Their local experts will help you put together a personalized insurance plan to protect what matters.
Select Image
Growth Financial
Our local experts in the West Kootenay and Boundary regions can get you the advice you deserve!
Select Image
HG Insurance
Any of your insurance needs met, anywhere in the West Kootenay and Boundary regions.
Select Image
Get in touch
Have a comment or question? We'd love to hear from you. If you would like a response, we'll get back to you as soon as we can.
