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We want to hear what you have to say. If you have any questions, feedback or concerns, please feel free to get in touch. Our team will be happy to help.

 

Call us

​Contact our Member Solutions Centre (MSC) for support with any financial need Monday – Friday 10 am – 6 pm.

​Email us

​For any inquiries or to provide feedback on your experience, send us an email.

​Book an appointment

​Need advice or want to learn more about how we can help? Book a chat! 

 

​Branch locations​

Commercial Banking

Hours:
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm

Transit Number: 22310

Phone: 1.866.960.6666
Fax:
250.426.0879

Mailing Address:

920 Baker Street
Cranbrook, BC
V1C 1A5

Cranbrook Branch 

Branch Hours:
Tue–Thu: 9:30 am to 4:30 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 3:00 pm

Transit Number: 22310

Phone: 1.866.960.6666
Fax:
250.426.7370

Mailing Address:

920 Baker Street
Cranbrook, BC
V1C 1A5

Castlegar Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19010

Phone: 1.866.960.6666
Fax:
250.365.2913

Mailing Address:

Unit #100-630-17th Street
Castlegar, BC
V1N 4G7

Elkford Branch 

Branch Hours:
Tue - Thu: 10:00am to 3:00pm
Fri: 10:00am to 4:00pm

Transit Number: 22320

Phone: 1.866.960.6666
Fax:
250.865.7537

Mailing Address:

814 Michel Road
PO Box 189
Elkford, BC
V0B 1H0

​Fernie Branch 

Branch Hours:
Tue–Thu: 10:00 am to 4:00 pm
Fri: 10:00 am to 5:30 pm
Sat: 10:00 am to 2:00 pm

Transit Number: 22330

Phone: 1.866.960.6666
Fax:
250.423.9223

Mailing Address:

1601 9th Avenue
PO Box 1440
Fernie BC V0B 1M0

Sparwood Branch 

Branch Hours:
Mon – Fri: 10:00 am to 4:00 pm


Phone: 1.866.960.6666
Fax:
250.425.0047

Mailing Address:

124 Aspen Drive - PO Box 1030
Sparwood, BC
V0B 2G0

West Boundary Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19030

Phone: 1.866.960.6666
Fax:
250.445.9902

Mailing Address:

256 S Copper
PO Box 76
Greenwood, BC
V0H 1J0

Slocan Park Branch 

Branch Hours:
Tue–Thu: 9:30 am to 5:00 pm
Fri: 9:30 am to 5:30 pm
Sat: 9:00 am to 2:00 pm

Transit Number: 19020

Phone: 1.866.960.6666
Fax:
250.226.7351

Mailing Address:

3014 Hwy 6
PO Box 39
Slocan Park, BC
V0G 2E0

​Need help in an emergency? ​

​Lost or stolen card

​Get in touch as soon as possible to ensure your accounts are protected.

​MEMBERCARD®: CALL YOUR BRANCH OR TECHNICAL SUPPORT

CREDIT CARD: TOLL FREE 24/7 1.855.341.4643

​After hours technical assistance

​Get help with a lost or stolen MemberCard, ATM and online banking issues. 

CALL: 1.877.251.5230 (in North America) 

EMAIL: TECHNICAL SUPPORT

 


​Partners​

StellerVista MoneyWorks

​Their experienced financial advisors are here to help you meet your life goals.

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​Kootenay Insurance Services

​Their local experts will help you put together a personalized insurance plan to protect what matters. 

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​Have a comment or question? We'd love to hear from you. If you would like a response, we'll get back to you as soon as we can.