A Flagship Design
In the beautiful West Kootenays we are embarking on a transformative journey with the renovation of our Castlegar location, a project born out of both necessity and ambition. Our building, a longstanding pillar in the community and a part of a well used strip mall we proudly own, has long awaited a refresh. While addressing essential structural improvements throughout the entire building, we seize this as a golden opportunity to go beyond mere maintenance. Our aim is to create something that is truly "StellerVista" - something that not only serves our immediate needs but also sets a benchmark for future endeavors. This renovation, meticulously planned and thoughtfully designed, marks a significant investment in our infrastructure and our commitment to providing unparalleled service. At a cost of under $1,000,000, this project aligns with current construction market rates and reflects our dedication to fiscal responsibility and strategic planning.
As we navigate this extensive renovation, set to commence at the end of April and conclude in Q3, our priority remains the uninterrupted service to our members. The scope of work encompasses a comprehensive exterior makeover, laying the groundwork for subsequent interior enhancements. Despite the scale of this undertaking, we anticipate minimal disruption to our branch operations, ensuring our members retain full access to service. Should any unforeseen interruptions arise, we pledge to communicate promptly and transparently, minimizing any impact on our valued members.
The local contractor Horvath Contracting and Design LTD. emerged as our chosen partner for this project after a competitive bidding process that welcomed all qualified firms. Their proposal stood out for its exceptional commitment to safety, quality, and value, affirming our decision to support a local business that aligns with our high standards. This collaboration not only underscores our dedication to community growth but also marks a strategic step in strengthening our physical presence within the community. Looking ahead, our vision remains focused on enhancing Stellervista's role as a premier rural banking institution. The innovative design of this flagship location, which will inspire features in our other branches, signals our commitment to excellence and the importance of in-person service. Through this significant investment, we aim to better serve our members and elevate our presence in the Castlegar community, reflecting our confidence in its potential and our integral role within it.
FAQs
Why is the branch undergoing an exterior renovation?
We are committed to investing in the member experience and believe that enhancing our branch's exterior will demonstrate our dedication to the community. This renovation is part of our ongoing effort to provide an inviting and functional space for all our members, while simultaneously address the need for structural repair throughout the building.
Will the branch be closed during the renovation?
No, the branch will remain open with regular hours and services. Our goal is to ensure you have continuous access to your banking needs without interruption.
When will the renovation take place?
Renovation work will be conducted both during and after business hours to minimize disruption to our services. We will keep you informed of any significant updates that might need to be accommodated.
Are you working with local contractors for this project?
Yes, we have partnered with a reputable local contractor to lead this project. By working with local businesses, we aim to contribute to the economic growth and well-being of our community.
Will there be any changes to parking or branch access during this time?
We are planning the renovation carefully to ensure that you have easy access to our branch. Any changes to parking will be minimal and will be clearly marked to ensure no major inconvenience to members or staff. Accessibility to everyone entering the building will remain a priority over construction.
Will the interior of the branch also be renovated?
At this time, we have not finalized the design and outcome of this project, but yes, we do expect to also renovate the interior of this branch.
How can I provide feedback or ask questions about the renovation?
Please feel free to share your thoughts or experiences with Christy or Elyza in the Castlegar branch. They will share this input with our senior leadership team. For those who wish to share in a more private way, there is a form at the bottom of this page. Anyone requesting a follow-up will be contact by a manager of StellerVista.
How long will the renovation take?
We anticipate that the exterior renovation will be concluded by the end of Q3. While we are committed to maintaining our timeline, this is an extensive project facing some external variables, so an exact date is not reasonable to provide at this time.
What improvements can we expect from the renovation?
The renovations will include modernizations to the building façade, landscaping, and outdoor member service areas. The outcomes are to both, improve member experience and increase our branches visibility in the community.
Why are you spending so much money on this?
Our goal, in everything we do, is to improve the member experience. While this is often focused on technology, we know that in-branch, in-person service is core to who we are, and want to build it to be the best it can be. The renovation represents a tangible commitment to the future of our credit union, laying the groundwork for improvements across all our branches. This project is a pledge to provide a banking space that is not only comfortable and modern but also universally accessible for years to come.
What measures are being taken to ensure safety during the renovation?
Safety is our top priority. We will have all appropriate safety measures and signage in place. Our contractor is fully licensed and insured, adhering to strict safety protocols to protect members and staff.
